Transit agencies have an incredible resource when they are looking for how to best serve their community: the community members themselves. However, ensuring that you have gotten data that is robust and that answers your questions is harder than you might expect. Many transit agencies struggle to ask the right questions, and then to get answers from the people that the system serves. Use this worksheet to set your feedback journey on the right route and to start collecting customer feedback in a way that maximizes your ability to serve your community.
N-CATT develops worksheets to help transit operators think through important considerations for various technologies. The goal of each worksheet is to help you start organizing your thoughts around the topic to lead to more informed decision-making. While the considerations we prompt you with on the worksheet are a starting point, there are likely additional important details to consider that we couldn’t fit. No technology is one-size-fits-all, and so we encourage you to answer the questions as you see fit, add your own ideas, and improvise the worksheet to make it best suit your needs. This is just a starting point for a big project.
We encourage you to reach out with any questions about this worksheet, or any questions this worksheet prompts that you need additional information about. Also, please provide any feedback you have on how to make these better! You can reach us at helpdesk@n-catt.org.
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