Riders are one of the best sources of information a transit system has. Being able to get the right information from the right group of riders can offer you invaluable answers that benefit future planning efforts to keep your system serving your community efficiently. Building on our Collecting and Analyzing Customer Feedback Data Worksheet, N-CATT designed this worksheet to dive deeper into the survey planning process. No two surveys are the same, and this worksheet guides agencies through the goals of the survey, who you want to reach, and how to reach them.
N-CATT develops worksheets to help transit operators think through important considerations for various technologies. The goal of each worksheet is to help you start organizing your thoughts around the topic to lead to more informed decision-making. While the considerations we prompt you with on the worksheet are a starting point, there are likely additional important details to consider that we couldn’t fit. No technology is one-size-fits-all, and so we encourage you to answer the questions as you see fit, add your own ideas, and improvise the worksheet to make it best suit your needs. This is just a starting point for a big project.
We encourage you to reach out with any questions about this worksheet, or any questions this worksheet prompts that you need additional information about. Also, please provide any feedback you have on how to make these better! You can reach us at helpdesk@n-catt.org.
Related:
Worksheet: Collecting and Analyzing Customer Feedback Data
Transit agencies have an incredible resource when they are looking for how to best serve their community: the community members…
